S99my's Commitment to Responsible Gaming
S99my operates an online entertainment platform with a clear understanding that gaming should always remain a fun activity — not a burden. We are committed to fostering a safe, transparent, and responsible environment for all users in Malaysia.
We provide a range of resources and self-control options so every user can manage their gaming experience responsibly. s99my also trains our support team to identify at-risk gaming behaviour and offer appropriate assistance when needed.
Responsible gaming is not only the user's responsibility — it is ours as a platform too. That is why s99my is committed to being a platform that genuinely cares about your well-being.
Recognise the Signs of Risky Gaming Behaviour
It's important to recognise early signs that gaming may be starting to have a negative impact on your life. Watch out for these indicators:
Spending beyond your means, borrowing to play, or using money set aside for daily necessities to make deposits.
Playing longer than planned, or neglecting work, family, or daily responsibilities due to excessive gaming.
Feeling anxious, irritable, or stressed when not playing, or chasing losses by continuing to play.
Hiding your gambling habits from family or friends, or feeling ashamed and guilty about the amount of time and money spent.
If you recognise any of the above signs in yourself or someone you care about, the first step is to acknowledge it and seek support. You do not have to face this challenge alone.
How to Set Healthy Time and Budget Limits
Setting clear limits before you play is the most effective way to keep gaming enjoyable. s99my encourages all users to follow these guidelines:
- Set a daily or weekly spending limit in MYR (RM) that you're comfortable spending purely as entertainment. Never exceed this limit, even when you're feeling lucky.
- Set a session time limit — for example, no more than one or two hours a day. Use your phone's timer as a reminder to stop.
- Don't play when you're not in a stable emotional state such as when you are feeling stressed, sad, angry, or fatigued. Negative emotional states often lead to poor gaming decisions.
- Treat deposited funds as the cost of entertainment, not an investment. Never play with money you cannot afford to lose entirely.
- Take regular breaks — take at least a 15-minute break for every hour of play to maintain focus and a healthy perspective.
Self-Control Options Available to You
S99my offers several self-control tools you can use to manage your gaming experience more effectively:
Set a maximum daily, weekly, or monthly deposit limit on your account. These limits help you automatically keep your gaming spending in check.
Request a temporary break from the platform — whether for a few days or a few weeks — to give yourself some breathing room without the pressure.
If you feel you need to stop playing for an extended period, you can apply for self-exclusion by contacting the s99my support team.
To activate any of the self-control options above, contact our support team at [email protected] or through the in-platform live support channel.
Minor Protection
S99my strictly limits this platform to users aged 18 and above. We take the protection of minors very seriously and have put the following measures in place:
- All account registrations require age verification. s99my reserves the right to request identity documents at any time to confirm that users meet the minimum age requirement.
- Any account found to be owned or used by a minor will be terminated immediately, and associated funds will be returned in accordance with established procedures.
- Parents and guardians are encouraged to use parental control software on shared devices to prevent children from accessing online gambling platforms.
- If you suspect that a minor is using an s99my account, please report it to our support team immediately.
Life Balance and Getting Professional Help
Healthy gaming is just one small part of a balanced lifestyle. s99my encourages users to always prioritise family relationships, work, and physical and mental health over online entertainment.
Remember that online gaming is entertainment — it is not a way to earn income, solve financial problems, or escape from life's pressures. If you find that gaming has become your primary way of coping with stress, this may be a sign that professional support is needed.
Support resources are available in Malaysia for issues related to problem gambling. You can also speak with a doctor, counsellor, or a trusted family member. Acknowledging the problem is a brave and important first step.
S99my is always ready to support users who need help. Reach us at [email protected] or visit the FAQ for more information on available support options.
We're Always Here for You
If you have questions about responsible gaming or wish to activate any self-control options, reach out to the s99my team. We also encourage you to visit our FAQ for more information.
FAQ Account Login