1. Information We Collect
S99my collects various types of information to ensure the platform runs smoothly and to optimise the user experience. The information collected falls under the following categories:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Device and browser information: Device type, operating system, browser type, IP address, screen resolution, and language settings.
- Payment information: Payment methods used, such as FPX or e-wallets, transaction history in MYR (RM), and details required to verify withdrawals. Full card numbers or bank account details are not stored directly by s99my.
- Cookies and session data: Local cookie files to maintain login sessions, language preferences, and page usage analytics data.
- Usage data: Game records, session duration, navigation clicks, and in-platform interactions for service improvement purposes.
We only collect this information where there is a legitimate operational need, and strictly within the scope required to deliver s99my's services to you.
2. How We Use Your Information
Information collected by s99my is used exclusively for the following purposes:
- Verifying user identity during registration and login to keep your account secure.
- Processing deposits, withdrawals, and financial transactions in MYR accurately and securely.
- Providing effective customer support and responding to enquiries promptly.
- Sending important account notifications such as transaction confirmations, password changes, or security alerts.
- Analysing platform usage patterns to improve the interface, performance, and overall user experience.
- Complying with applicable legal and regulatory requirements, including anti-money laundering obligations.
- Preventing fraud, account misuse, and any activity that violates the platform's terms of use.
S99my will not use your information for third-party marketing purposes without your explicit prior consent.
3. Cookies & Activity Tracking
The s99my platform uses cookies — small text files stored in your browser — to enhance functionality and user experience. There are three types of cookies used:
- Session cookies: Required to maintain your logged-in status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Stores your personal preferences such as interface language and display format. These cookies help s99my remember your choices on every visit.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of some parts of the s99my platform, including your ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Security & Storage
S99my applies SSL (Secure Socket Layer) encryption to all connections between your device and our servers, ensuring that data in transit cannot be intercepted by unauthorised parties. Account passwords are stored as irreversible hashes, and sensitive financial data is handled in accordance with industry security standards.
User data is stored on secured servers with restricted, continuously monitored access. Data is retained for as long as your account remains active, and for any additional period required by applicable law following account closure.
Third-Party Sharing
S99my does not sell, rent, or share users' personal information with third parties for commercial purposes. Information may only be shared in the following limited circumstances:
- To approved payment processors to facilitate financial transactions in MYR, subject to strict confidentiality agreements.
- To Malaysian government authorities or law enforcement agencies when required by court order or applicable legislation.
- In situations where disclosure is necessary to protect the rights, property, or safety of s99my, its users, or the general public.
5. Your Rights Over Personal Data
As a registered s99my user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time by contacting our support team.
- Right to Rectification: If the information we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting s99my support.
- Right to Erasure: You may request the deletion of your personal data upon closing your account, subject to applicable legal retention requirements.
- Right to Restrict Processing: Under certain circumstances, you may request that the processing of your data be restricted while your query is being resolved.
- Right to Data Portability: You may request a copy of your relevant data in a machine-readable format for transfer to another platform if needed.
To exercise any of the above rights, please reach out to the s99my support team by email at [email protected]. We aim to process all requests within fourteen (14) business days.
6. Policy Changes & How to Contact Us
Privacy Policy Updates
S99my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or platform improvements. Any material changes will be published on this page with an updated effective date. Users are encouraged to review this page periodically.
Continued use of the s99my platform after any changes are published will be considered acceptance of the updated policy. Where changes are significant, we will endeavour to notify users via in-account notifications or their registered email address.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how s99my handles your personal data, please contact us through the following channels:
- Email: [email protected]
- Live support: Available 24/7 via the platform
- Section FAQ we also cover answers to common privacy questions
Questions About Your Privacy?
The s99my team is ready to assist with any questions related to privacy and data security. Visit our FAQ or register to start using the platform with confidence.
FAQ Create Account